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Controvo

February 2026

Cloud Infrastructure, Live Data Mode, Phones & UI Refresh

feature bug-fix integration infrastructure

February 25, 2026 — Cloud Infrastructure & Back-End Improvements

Cloud Infrastructure — Consolidated all outbound communication to a single IP address. Customers who restrict 3CX admin access by IP can now allowlist one address instead of tracking multiple.

Back-End Systems — Reconfigured infrastructure for scalability and security based on pilot customer feedback. Average response time for screen loads dropped 50–80%.

February 18, 2026 — Phone Systems, Extensions & Policy Fixes

Phone Systems — On create, will attempt to pull data for all 3CX assets we currently support.

Extensions — On create, defaulting the call recording option to be recording off.

UI — When a new UI is pushed the user will get a toast notification with a button to reload should they wish.

Bug Fixes — Fixed bug that prevented Policy delete. Fixed bug that would prevent the Global Policy from showing properly in the Policy Assignment tab.

February 17, 2026 — Phone Last Seen, Table Scrolling & Extension Fixes

Phones — Added Last Seen Online timestamp to show when we last saw a phone connected to 3CX. Updated IP to be kept if we saw the phone online, should it go offline. Moved around some columns.

UI — All Tables — Added ability to side-scroll a table. Made checkbox and action button sticky. Scroll bar at the bottom of the table, can also shift + mouse wheel to scroll horizontally.

Bug Fixes — Fixed bug in Extension Create/Edit that prevented allowing extensions with leading zeros.

February 13, 2026 — Templates, Locations, 3CX Assets & ConnectWise

Templates and Policies:

  • Adding ability to suffix a string to the Last Name of an extension
  • Adding more filters for which settings you have set vs not set vs all
  • Replacing description column with Category column in the Template configuration table

Read more about Templates →

Customer Locations — Adding ability to mark a Location as primary. Adding Primary column to table.

Contacts — Adding Primary column to table.

ConnectWise Integration — Added primary check for Locations that are synced from ConnectWise. Read more about ConnectWise PSA integration →

3CX Objects — Renamed to 3CX Assets.

Monitors — Added support for more Global Variables in the Monitor Preview. Read more about custom monitors →

Bug Fixes:

  • Customers: Bug fix to actually show the contact that is set as primary as the primary contact in the table
  • Phone Systems: Fixed bug where we only allowed 3 periods in the URL. Updated the toast message when creating a phone system that warns we weren’t able to fetch data.
  • Template Configuration: Fixed bug that would not show that we were loading data for the page
  • ConnectWise Integration: Fixed bug that wouldn’t properly mark existing contacts as primary
  • Policy Onboarding Preview: Fixed bug that would show times as being a mismatch when they were the same (e.g. 23:00:00 vs 23:00:00.0000000)

February 10, 2026 — Bug Fixes & Policy Defaults

Phone Systems — Defaulting Policy Auto Apply toggle to “off” when creating a phone system.

Bug Fixes:

  • Location Types: Fixed incorrect title of table
  • Monitors: Fixing ability to activate/deactivate a monitor from the table itself
  • Policies: Fixed bug that double-loaded policies. Fixed bug where Assignment tab wouldn’t load if there were no customers.
  • Templates: Fixed bug when attaching a template to a Phone System, Phone, or Extension where the templates would fail to apply to the created object. Fixed bug where updating a template might remove the relationship between that template and any attached extensions, phone systems, phones, etc.

February 9, 2026 — Live Data Mode

Phone Systems and Dashboard — Introducing “Live Data Mode” where you can flip a switch and get data every minute for your Phone System. Live Data Mode lasts 10 minutes. Default mode gets new phone system data every 10 minutes.

Read more about Live Data Mode →

February 4, 2026 — Customer & Alert View Refresh

Customer — Refreshing look of a single Customer view.

Alerts — Refreshing the look of the Alert view popup.

February 3, 2026 — Least Privilege & Onboarding Preview Filter

General UI — Moving to a Principle of Least Privilege for the System Settings panel. If a user has access to view admins but no other permissions, then they will only see the admins option in the settings panel.

Policies — Adding filter for Policy Auto-Apply On/Off when selecting phone system for Onboarding Preview.