Frequently Asked Questions
Stop Logging Into Every 3CX System. Start Managing Them All at Once.
If you're managing 30+ 3CX deployments, you know the pain: hours lost to manual logins, blind spots in extension tracking, and no way to see what's happening across your entire client portfolio. Controvo changes that. Join our pilot program and discover how 60-80% time savings transforms your 3CX management.
General Questions
What is Controvo?
Controvo is a cloud-based Remote Monitoring and Management (RMM) platform specifically designed for managing multiple 3CX phone systems from a single centralized dashboard. Unlike generic RMM tools, Controvo is purpose-built for 3CX, providing MSPs and IT service providers with automated monitoring, extension tracking, and bulk management capabilities across dozens to thousands of 3CX deployments.
Who is Controvo designed for?
Controvo is built for 3CX resellers, Managed Service Providers (MSPs), and VoIP service providers who manage 30 or more active 3CX installations. It's ideal for Bronze, Silver, Gold, Platinum, and Titanium 3CX partners who sell Monthly Recurring by Extension and are committed to providing white-glove service to their clients.
How does Controvo save time managing 3CX systems?
Controvo eliminates the need to log into individual 3CX systems for routine monitoring tasks. Instead of manually checking each deployment, you get a single dashboard view of all your 3CX systems with real-time monitoring, automated alerts for license expirations and backup failures, and bulk management capabilities. Most MSPs save 60-80% of time previously spent on 3CX system management.
What makes Controvo different from other RMM tools?
Controvo is the only RMM platform specifically designed for 3CX management at scale. Unlike generic RMM tools, Controvo understands 3CX architecture and addresses the unique pain points of managing multiple 3CX deployments—from extension tracking and offline phone visibility to 3CX-specific monitoring parameters and automated backup verification.
3CX Management Features
How does Controvo help with 3CX extension tracking?
Controvo provides complete extension visibility across all your 3CX deployments from a single dashboard. You can track online and offline extensions, export extension data via CSV for billing and reporting, and monitor extension counts across multiple systems without manually logging into each 3CX license page. This solves the extension tracking nightmare that every 3CX MSP faces.
Can Controvo track offline phones in 3CX?
Yes. One of Controvo's most valuable features is offline phone tracking. While native 3CX only shows online phones, Controvo gives you visibility into offline and unused phones across all deployments. This is critical for tracking leased equipment, identifying wasted resources, and ensuring billing accuracy for your 3CX clients.
Does Controvo monitor 3CX system backups?
Controvo automatically monitors 3CX backup status across all your managed systems. You can track last backup dates, receive alerts when backups fail or are overdue, and ensure backup compliance across your entire 3CX portfolio without manually checking each system.
How does Controvo handle 3CX license expiration monitoring?
Controvo tracks license expiration dates for all your managed 3CX systems and sends customizable alerts before licenses expire. This proactive monitoring prevents service disruptions for your clients and eliminates the need to manually track license renewals across multiple 3CX deployments.
What 3CX monitoring parameters does Controvo support?
Controvo offers 15+ customizable monitoring parameters specific to 3CX systems, including backup status, license expiration, system health metrics, extension counts, phone online/offline status, and more. You can configure alerts and thresholds based on what matters most to your MSP and set personalized monitoring rules for each 3CX deployment.
Platform & Technical Questions
Is Controvo a cloud-based platform?
Yes, Controvo is a fully cloud-based SaaS platform. You can access your centralized 3CX management dashboard from anywhere without installing on-premises software. This makes it easy to monitor and manage your 3CX deployments whether you're in the office, working remotely, or on the go.
Can I export data from Controvo?
Controvo provides robust CSV and data export capabilities for all extension data and system-wide reporting. This addresses a major limitation in basic 3CX, which lacks comprehensive export options. You can easily generate reports for billing, client communications, and business intelligence.
Does Controvo support bulk updates across multiple 3CX systems?
Yes, Controvo enables mass management capabilities including bulk updates and streamlined configuration control across multiple 3CX systems. This eliminates the need to make the same configuration changes in each deployment individually, saving significant time and reducing errors.
How does Controvo connect to my 3CX systems?
Controvo connects securely to your 3CX deployments to provide centralized monitoring and management. The platform is designed for easy integration with existing 3CX infrastructure without disrupting your current operations or client systems.
Pilot Program
What is the Controvo pilot program?
Our pilot program gives established 3CX MSPs early access to Controvo to help shape the platform before general availability. Pilot participants get hands-on experience with the platform, provide feedback that directly influences development, and gain a competitive advantage by implementing efficient 3CX management ahead of the market.
Who should apply for the Controvo pilot?
The ideal pilot participant is a 3CX partner (Bronze level or higher) managing at least 30 active 3CX installations, selling via Monthly Recurring by Extension, and committed to providing white-glove service. We're looking for MSPs with the technical expertise to provide meaningful feedback and the willingness to commit approximately 1 hour per week to actively using and evaluating the system.
What is the time commitment for pilot participants?
We ask pilot participants to commit approximately 1 hour per week to actively using Controvo and providing feedback. This includes testing features, monitoring your 3CX systems through the platform, and sharing insights about what works well and what could be improved.
Is there a cost to participate in the pilot program?
Pilot program pricing details will be shared with qualified applicants. The pilot is designed to provide exceptional value while helping us refine Controvo based on real-world MSP feedback.
How long does the pilot program last?
The pilot program duration will be communicated to accepted participants. This timeframe allows sufficient testing of core features while moving toward general availability based on pilot feedback and platform refinement.
What happens after the pilot program ends?
Pilot participants will have the opportunity to continue using Controvo as we transition to general availability. Your early adoption and feedback will position you as a preferred partner, and you'll maintain the competitive advantage of efficient 3CX management you've built during the pilot.
Support & Getting Started
How do I get started with Controvo?
Visit our website to apply for the pilot program or request more information. Our team will review your application, schedule a discovery call to understand your 3CX management needs, and guide you through the onboarding process if you're selected for the pilot.
What kind of support does Controvo provide?
As a pilot participant, you'll receive dedicated support as we refine the platform together. Our goal is to ensure you're successful with Controvo while gathering insights that improve the product for all 3CX MSPs.
Does Controvo integrate with PSA tools like ConnectWise or Autotask?
PSA tool integrations are on our roadmap as we move toward general availability. We're prioritizing core 3CX management features for the pilot launch and will expand integrations based on participant feedback and market needs.
