Frequently Asked Questions
How Controvo works, who it's for, and what the pilot program looks like.
About Controvo
What is Controvo?
Controvo is a remote monitoring and management (RMM) platform built exclusively for 3CX phone systems. It lets you manage your entire 3CX portfolio from a single dashboard: define configuration standards, enforce them with our policy engine, monitor system health, and catch (or automatically fix) drift before your clients notice.
Who is Controvo for?
3CX resellers and VoIP service providers managing 30 or more active 3CX systems for clients. If you're logging into dozens of separate dashboards, maintaining process docs your team mostly follows, and monitoring backups with homegrown scripts. Controvo was built for you.
Who built Controvo?
Controvo isn't a side project from a software company guessing at what 3CX resellers need. We own a VoIP provider — a Platinum 3CX partner. We manage hundreds of systems and thousands of extensions for our own clients. We built Controvo because we had to. Controvo is its own company, separate from our VoIP business, because we don't want to compete with our customers.
How is Controvo different from generic RMM tools?
Generic RMMs monitor servers and endpoints. They can tell you a server is up but not that call recording is misconfigured on a single extension. Controvo is purpose-built for 3CX. It understands extensions, trunks, backups, licensing, and configuration settings at a level no general-purpose tool can match. And our policy engine lets you define and enforce configuration standards. No other RMM does that for 3CX.
Policy Engine & Standardization
What is the policy engine?
The policy engine lets you define a configuration standard (call recording settings, backup configuration, extension settings, and more) and apply it across any number of 3CX systems. New deployment? Assign the policy, click apply, and two minutes later every setting matches your standard. No process docs. No hoping your tech followed the steps.
What happens when a system drifts from my standard?
You choose. Each setting in a policy has its own drift response: notify you, automatically remediate back to your standard, or both. You control enforcement down to the individual setting — auto-fix call recording but just notify on something less critical. It's your standard, your rules.
Can I have different policies for different clients?
Yes. Create as many policies as you need: a baseline for most clients, a stricter one for medical or dental offices, a different one for clients who require call recording on every extension. Each policy can have its own drift response settings.
Can I use the policy engine to audit a system before changing anything?
Yes. When you assign a policy to a system, Controvo previews every setting that would change before you apply anything. This is especially useful when migrating a client into your management. You see exactly what doesn't match your standard without touching a single setting.
Platform & Setup
How does Controvo connect to my 3CX systems?
Controvo is agentless. It connects through 3CX's own APIs. No software to install on your clients' systems, no agents to maintain. Add a system in minutes by providing API credentials.
Which versions of 3CX does Controvo support?
Controvo supports both 3CX v18 and v20. If you're managing a mix of versions across your portfolio, Controvo handles both from the same dashboard.
What can Controvo monitor?
System health, backup status, license expirations, extension counts, phone online/offline status, and configuration compliance against your policies. You get a single dashboard view across your entire portfolio instead of logging into each system individually.
Can I export data from Controvo?
Yes. You can export extension data, system reports, and monitoring data as CSV files for billing, client reviews, and audits.
Pilot Program
How do I get started?
Head to our pilot program page and apply. Tell us about your 3CX portfolio: how many systems you manage, what's painful about your current workflow, and what you're hoping Controvo solves. We'll get back to you personally.
What is the pilot program?
We're opening Controvo to 20 partners before the public launch. The pilot is completely free. As a pilot participant, you get early access to the platform, direct influence on the roadmap, and massively discounted pricing at launch. In return, we ask for honest feedback: what works, what doesn't, and what would make you never go back to how you managed 3CX before.
Who qualifies for the pilot?
We're looking for 3CX resellers and VoIP providers managing 30 or more active 3CX systems who are willing to use Controvo in their daily workflow and share feedback with our team. You don't need to be technical. You just need to be managing 3CX systems at scale and frustrated with how you're doing it today.
What does pilot pricing look like?
The pilot is completely free — no cost while we're building together. At launch, pilot partners get massively discounted pricing. We'll share specific details when you apply. The goal is to make it a no-brainer for partners who are willing to help us build the right product.
How many pilot spots are left?
We started with 20 spots and have already enrolled our first partners. Apply sooner rather than later. Once the spots are filled, the next opportunity will be at general availability with standard pricing.
What happens after the pilot?
Pilot partners transition to full customers at massively discounted pricing. No bait-and-switch. You helped build the product — you benefit from it at the best price we'll ever offer.
Support & Integrations
What kind of support do I get?
Pilot partners get a direct Slack channel with the founding team. No ticket queue, no tier-1 runaround. After general availability, we'll scale support but the bar stays the same: responsive, knowledgeable, and specific to 3CX.
Does Controvo integrate with PSA or ticketing tools?
Yes. Controvo integrates with ConnectWise PSA today. Companies, Contacts, and Site information sync one-way from ConnectWise into Controvo, and Controvo pushes Service Tickets back to ConnectWise. Additional PSA integrations will be prioritized based on what pilot partners tell us they need.
Still have questions? We probably missed something.
We'd rather hear from you than guess what to add here.