The Problem: Two Systems, No Connection
You manage 3CX phone systems in Controvo. You manage your service workflow in ConnectWise PSA. When a 3CX alert fires — high CPU, trunk down, license expiring — someone has to manually create a ticket in ConnectWise. Then someone has to remember to close it when the issue resolves.
That’s not a workflow. That’s a tax on your team’s attention, and it’s one more thing that gets dropped when you’re busy.
What the Integration Does
Controvo now connects directly to ConnectWise PSA with a bi-directional sync.
Company, Location & Contact Sync
Your ConnectWise PSA companies, locations, and contacts sync into Controvo automatically. No duplicate data entry. When you’re assigning phone systems to customers in Controvo, you’re working with the same data your service team sees in ConnectWise.
This matters because it keeps your 3CX management context-aware. When an alert fires, Controvo already knows which company and location are affected. That data came from ConnectWise in the first place.
Automatic Ticket Creation from Alerts
Set up a monitor in Controvo — CPU usage above 80%, disk space below 10%, license expiring in 30 days — and attach an alert. Now add ConnectWise PSA as a notification target.
When the threshold trips, Controvo creates a ticket in ConnectWise automatically. The right company, the right board, the right priority. Your dispatch team sees it immediately alongside every other service ticket, no special process required.
Bi-Directional Status Sync
The sync isn’t one-way.
When Controvo detects the issue has resolved — CPU drops back to normal, the trunk reconnects — it updates the ConnectWise ticket automatically. Your service team sees the resolution without anyone touching the ticket manually.
Going the other direction: if a tech updates the ticket in ConnectWise, those status changes reflect back in Controvo’s alert view. Both systems stay in sync without anyone playing messenger between them.
Why This Matters for MSPs
Most MSPs already live in ConnectWise PSA. It’s where tickets get triaged, dispatched, tracked, and billed. Any tool that generates work outside of ConnectWise creates friction. That’s why Controvo’s 3CX management platform was designed to fit into your existing workflow. Someone has to bridge the gap manually, and that’s where things get missed.
By integrating directly, Controvo becomes invisible to your service workflow. Alerts turn into tickets. Resolutions close tickets. Your team works in ConnectWise like they always have, but now 3CX issues show up automatically instead of waiting for a client to call. Combined with automated drift detection, your team spends less time on routine management and more time on work that grows the business.
No More “We Didn’t Know”
The real cost of disconnected systems isn’t the manual ticket creation — it’s the alerts that never become tickets at all. The ones where someone saw the notification, meant to create a ticket, and got pulled into something else.
With the ConnectWise PSA integration, every alert that fires gets tracked. Every resolution gets recorded.
Getting Started
The ConnectWise PSA integration is available now. Connect your PSA instance in Controvo’s settings, map your companies, and start routing alerts to ConnectWise boards. Already in the pilot? Log in and configure it. Not yet? Apply for the pilot to get early access.