The RMM Your Phone Systems Never Had
You already manage servers, endpoints, and identity with policy engines, drift detection, and centralized dashboards. Your 3CX systems are the gap. Controvo fills it.
You Manage Everything Else. Your Phone Systems Are the Exception.
ConnectWise Automate for your servers. Intune or Datto for endpoints. Group Policy for Active Directory. Every system in your stack has centralized management, policy enforcement, and automated remediation.
Except 3CX. Your phone systems are still managed one at a time — separate dashboards, manual configuration, settings that drift without anyone noticing. The same way everything was managed 15 years ago.
Sound Familiar? We've Solved Them.
These are the problems every 3CX reseller hits at scale. Click any to see how we fix it.
The Call Recording Checkbox Nobody Checked
Your best engineer is troubleshooting a call quality issue. He disables call recording to isolate the problem. Fixes it. Moves on to the next ticket. Forgets to re-enable recording. Three weeks later, someone at the client's office needs a call pulled. It doesn't exist. One checkbox, one extension, one moment of human forgetfulness — and your process doc didn't catch it because process docs can't watch checkboxes.
Define your standard once. Apply it everywhere. Controvo's policy engine captures your configuration standard as a policy. Apply it to any system and every setting matches in minutes. Templates get new extensions and phones right on day one. The 50th deployment takes the same effort as the 5th — and the result is identical.
The Quick Fix That Became Permanent
A tech changes a codec setting during a support call to fix choppy audio. It works. He moves on. Six months later, nobody remembers the change was supposed to be temporary. A client asks for voicemail-to-text "just for the owner's extension" — it stays on after the trial ends. Staff turn over, and the new hire doesn't know what the standard was in the first place. Each change is small. Together, they add up to a system that no longer matches your baseline — and you don't find out until something breaks.
Drift detection watches so you don't have to. Controvo compares every system against your policy continuously. When something changes, you choose the response — per setting. Get notified so you can investigate. Let Controvo revert it automatically. Or both. Configuration drift stops being a post-complaint discovery and becomes something the system handles for you.
How drift detection works →The Client Who Called Before You Knew
A client calls: "Our phones have been down since this morning." You check — the trunk dropped at 7 AM. It's now 2 PM. The disk on another system hit 95% overnight and backups stopped running three days ago. You didn't know because you checked that system yesterday and it was fine. The client's first question is always the same: "Didn't you know about this?" And the honest answer is no.
Know before your clients do. Set custom thresholds for CPU, RAM, disk, latency, jitter, and license expiration. Alerts fire via email within the check interval — minutes, not hours. Smart polling pulls fresh data without overloading the systems you're monitoring. Track every extension and phone across your portfolio: which are online, which have gone dark, and when they were last seen.
The Ticket That Never Got Created
A 3CX alert fires in Controvo. Your tech sees it. He means to create a ticket in ConnectWise. Then a client calls. Then a meeting runs over. By the end of the day, the ticket never got created. The alert sits untracked. Nobody follows up. The real cost of disconnected systems isn't the manual copy-paste — it's the work that falls through the cracks because someone got busy.
Alerts become tickets automatically. Controvo's ConnectWise PSA integration syncs companies, contacts, and locations into Controvo. When an alert fires, it creates a service ticket in ConnectWise — right company, right board, right priority. When the issue resolves, the ticket updates. Both systems stay in sync without anyone playing messenger.
How the integration works →Built by 3CX Resellers, for 3CX Resellers
Controvo is not a generic RMM with a 3CX checkbox. We run a VoIP provider, hold Platinum 3CX partner status, and manage hundreds of systems for our own clients. We built Controvo because no existing tool understood 3CX at the depth we needed.
- 10+ year 3CX partner. Platinum level. Deployed on-prem, hybrid, and cloud.
- Agentless. Connects through 3CX's own APIs. Supports both v18 and v20.
- Tested on our own portfolio before any marketing was written.
- Read our story, check the FAQs, or talk to us directly.
20 Pilot Spots. Free During the Pilot.
The pilot is limited to 20 partners so we can work closely with each one. Full platform access, a direct line to the founding team, and deeply discounted pricing at launch.