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Controvo

Privacy Policy

Effective Date: July 1, 2025

1. Introduction

Controvo LLC ("Controvo," "we," "us," or "our") operates the website at controvo.com (the "Website") and the Controvo SaaS platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use the Platform.

By using our Website or Platform, you agree to the collection and use of information as described in this policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

Information You Provide Directly

Contact form submissions. When you submit the contact form on our Website, we collect your name, email address, subject line, and message content.

Pilot program applications. When you apply for our pilot program, we collect your name, email address, company name, number of 3CX systems you manage, and an optional description of your needs.

Newsletter subscriptions. When you subscribe to our newsletter, we collect your email address.

Information Collected Automatically (Website)

Analytics data. We use Google Analytics to collect information about how visitors use our Website, including pages viewed, time spent on pages, referral sources, device type, browser type, and general geographic location. This data is aggregated and does not identify you personally.

Bot protection data. Our forms use Cloudflare Turnstile to distinguish human visitors from automated bots. Turnstile may collect interaction data such as browser characteristics and behavioral signals during the verification process.

Server logs. Our hosting provider may automatically collect standard server log data, including your IP address, browser type, referring URL, and timestamps of requests.

Information Collected Through the Platform

Account information. When you create a Controvo Platform account, we collect your name, email address, and company name.

3CX system configuration data. The Platform collects and stores data about your 3CX systems, including extensions, trunks, system settings, and other configuration details. This is the core data the Platform operates on to provide monitoring and policy enforcement.

System health and monitoring data. The Platform collects data about your 3CX systems' operational status, including backup status, alerts, performance metrics, and license information.

Usage logs. We log activity within the Platform, including actions taken, features used, and timestamps, to provide the service and improve functionality.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and form submissions
  • Deliver, operate, and improve the Controvo Platform
  • Monitor and enforce 3CX configuration policies (a core function of the Platform)
  • Send service-related communications, such as account notifications and system alerts
  • Send marketing communications, such as newsletters, where you have opted in
  • Analyze Website usage to improve content, performance, and user experience
  • Prevent spam, abuse, and fraudulent activity
  • Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may receive or process your data in connection with our Website and Platform:

5. Cookies and Tracking

Our Website uses the following cookies and tracking technologies:

  • Google Analytics cookies — Used to distinguish visitors and track usage patterns. These cookies (e.g., _ga, _ga_*) are set by Google and typically expire after two years.
  • Cloudflare Turnstile — May set cookies or use local storage as part of the bot verification process on forms.
  • Microsoft Clarity cookies — Used to record session activity including clicks, scrolls, and page navigation. These cookies (e.g., _clck, _clsk) are set by Microsoft and typically expire within one year.

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Note that disabling cookies may affect the functionality of our forms.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

6. Data Retention

  • Website form submissions — Retained as long as necessary to respond to and resolve the inquiry.
  • Newsletter subscriptions — Retained until you unsubscribe.
  • Platform account and system data — Retained for the duration of your service agreement, plus a reasonable period afterward to allow for account reactivation or data export.
  • Analytics data — Retained per Google Analytics default retention settings (currently 14 months).
  • Server logs — Retained per our hosting provider's default retention periods.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. The Controvo Platform is hosted on Microsoft Azure, which provides enterprise-grade infrastructure security including encryption at rest and in transit.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Sharing

We do not sell your personal information to third parties.

We share your data only in the following circumstances:

  • Service providers — With the third-party services listed in Section 4, solely as necessary to operate our Website and Platform.
  • Legal requirements — When required to comply with applicable law, legal process, or enforceable government request.
  • Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information in Section 12 below.

10. Children's Privacy

Our Website and Platform are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Website.

We encourage you to review this policy periodically. Your continued use of our Website or Platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Email: info@controvo.com