Key takeaways:
- Pilot partner feedback has already driven multiple production releases
- Real problems from real resellers are shaping the product, not a hypothetical roadmap
- Changes range from infrastructure decisions to UI details that save time daily
- The pilot program is still open — your feedback can shape what gets built next
We Said Your Feedback Would Shape the Product. Here’s Proof.
When we launched the pilot program, we made a promise: your feedback shapes the roadmap. Not in a “we’ll add it to the backlog” way. In a “we’re building this together” way.
Six weeks in, we want to show what that looks like in practice. These are real changes that shipped because a pilot partner ran into a real problem and told us about it.
What Pilot Partners Asked For
Custom Email Server Support
One of the first things a pilot partner asked: “Can I send Controvo alerts through our own email server?” They wanted alerts to come from their domain, not ours. Their clients trust emails from their MSP, not from a platform they’ve never heard of.
We built it. You can now connect your own SMTP server and send all Controvo emails through it. We added a test button so you can verify the connection works before going live. Hit the button, the test email goes to you.
Single Outbound IP Address
A pilot partner had IP restrictions on their 3CX admin consoles. Reasonable security practice. But Controvo’s outbound traffic came from multiple addresses, which meant maintaining a list that could change.
We consolidated all outbound communication to a single IP address. One address to allowlist, and it stays the same. This was an infrastructure change we made specifically because a partner needed it.
Alert Cooldown
A partner running monitors on short intervals hit a problem we should have anticipated: during an outage, they got flooded with repeat alerts. Every monitoring cycle fired the same alert for the same issue.
We added an Alert Cooldown setting. Set a cooldown period — minutes, hours, or days — and Controvo suppresses repeat alerts for the same issue during that window. You get the first alert. You don’t get buried.
Less Restrictive URL Input
Partners were copying 3CX console URLs straight from their browser and pasting them into the phone system form. The URL had trailing paths, fragments, query strings. Our validation rejected it. Partners had to manually strip the URL down to the domain and port.
Now Controvo handles that automatically. Paste whatever URL you copied from the browser. We extract the domain and port and discard the rest.
Global Asset Filters
When you manage dozens of systems across multiple customers, finding a specific extension or phone means scrolling through everything. A pilot partner asked for a way to filter the entire 3CX Assets view by customer or phone system.
Done. Global filters at the top of the page let you narrow down to a specific customer, a specific phone system, or both. Every table on the page responds to the filter.
MS Teams Column
A partner managing a mix of standard 3CX and Teams-integrated systems needed a quick way to see which systems had Teams enabled. We added an MS Teams column to the phone systems table. One glance tells you the integration status across your portfolio.
Monitor Editor Rework
During an onboarding session with a pilot partner, it became clear that the monitor editor wasn’t as intuitive as it needed to be. The partner had to ask questions that the UI should have answered on its own.
We reworked the whole editor. You can now save changes from any step, not just the last one, as long as all required fields are filled in. The alert message field has a rich text toolbar instead of requiring you to type raw HTML. The alert preview shows a clear Subject and Body layout so you can see exactly what the email will look like. We replaced the old checkbox with a slide toggle to match the rest of the interface.
None of these were on a roadmap. They came from watching someone use the product and seeing where it fell short.
Why This Matters
None of these features came from a product manager’s spec document. They came from resellers doing real work with the platform and telling us what got in their way.
That’s the point of the pilot. We’re not building Controvo in a vacuum and hoping it works for 3CX resellers. We’re building it with 3CX resellers.
Some of these changes are small. A URL input that stops rejecting valid URLs isn’t going to make a press release. But it’s the kind of thing that would annoy you three times a day. Pilot partners catch those things because they’re using the product for real work, not running through a demo script.
The Pilot Is Still Open
We’re still accepting pilot partners. The program is free during the pilot, and you get direct access to the founding team. No support queue, no ticket system. When you find something that needs fixing, you tell us and we fix it.
If you’re a 3CX reseller managing systems for clients, apply for the pilot program. Your feedback will shape what gets built next. As the partners above can tell you, we mean that literally.
